User guide

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• Via your e-mail program. See its documentation for details.
About potential conflicts between Wave Mail and Exchange or Outlook rules
If you have Exchange or Outlook rules for processing messages, it is possible that one or more rules may
be executed on a message that interferes with the expected synchronization between Wave Mail and
Exchange. For example, a rule might move a message to another folder, causing a voice message to be
deleted before you have a chance to listen to it.
To avoid conflicts of this type
1. Define a new rule and make it the first rule to
be executed before any other rules.
2. Configure that rule to identify incoming voice
messages delivered to the user’s Exchange
Inbox by Wave Mail. For example, the rule
could search for “Voicemail: From” in the
message subject, or use other identification
logic that applies to a particular user.
3. Add an action that if the rule identifies an
incoming voice message delivered by Wave
Mail, stop processing all other rules. For
example, an Outlook rule might look like this:
How contact synchronization works
After you enable Wave Mail according to the steps in this section, all of your existing Wave contacts and
your e-mail contacts are compared. Duplicate contacts are processed so that Wave and your e-mail
program end up with a single set of matching contacts. (Duplicates are determined primarily by a name
match, but address matching—phone numbers, e-mail addresses, and so forth—are also used to
determine a match.) When you enable Wave Mail, you specify whether you want to use the information
in your Wave contact or your e-mail contact to take precedence in case of a conflict.
With Wave Mail, you can manage your contacts in ViewPoint or via your e-mail program. After your
contacts are synchronized for the first time, Wave Mail monitors both contact lists for subsequent
additions, changes, and deletions and updates Wave and your e-mail program as necessary to keep both
contact lists synchronized.
Configuring your Wave Mail mailbox in ViewPoint
Important: Before you can begin synchronizing your voice messages and contacts between Wave and
your e-mail program, your Wave system administrator must assign you the appropriate permission and
configure your user account to use the feature. (If the settings described below are disabled, this has not
yet occurred.) Either your Wave system administrator or you then need to perform the following steps