User guide

6
NAVIGATION PANE
Use the navigation pane, on the left side of the ViewPoint window, to
switch between ViewPoint’s folders. Click a folder icon in the navigation
pane to open that folder in the ViewPoint main window.
Each folder in the navigation pane gives you access to other related
folders, as follows:
• Messages. Displays the Inbox folder. Folders: All other Messages
folders, including local folders and any folders that other users have
shared with you.
• Call Monitor. Displays the Call Monitor. Folders: Extensions and (if
you are an agent in Contact Center queue) Queue Monitor.
• Contacts. Displays the Contacts folder. Folders: The Public\Contacts
folder.
• Call Log. Displays the Call Log.
• Configuration. Displays the Greetings folder. Folders: Greetings,
Personal Statuses, Routing Lists, Groups, Public\Groups.
Customizing the Navigation Pane
To add or remove buttons from the navigation pane, click the small arrow icon in the lower right corner
of the pane, then choose Add or Remove Buttons from the menu that appears. Check or uncheck button
options on the submenu to include or hide them in the pane.
STATUS BAR
The status bar is located at the bottom of ViewPoint window.
The status bar gives you quick access to the following information:
Last caller. Lists the name (if available) and Caller ID of your last incoming call. You can press F11 to
place a call to that number.
Number of items. Number of items in the current folder. For example, if you have 18 contacts, the
Contacts folder status bar displays “18 Items.” In any Messages folder, them status bar also indicates
the number of Unheard messages.
Name and extension. The name and extension of the user logged on to ViewPoint on this computer.