User guide

Note: If you are a Contact Center agent, clicking this spot on the status bar displays a dropdown list

so you can specify if you are making personal or queue calls.

Phone. If you see a Phone pane showing the name of another user, it indicates that user is logged in

to your station. While that user is logged in, calls you place using the phone will be subject to that

user’s dialing restrictions, and logged as coming from that user. To restore the station to yourself,

pick up the phone and dial *00.

Personal Status. The current personal status of the user logged on to ViewPoint. Click the personal

status button to choose a different personal status.

Audio output. You can click these buttons to switch ViewPoint's audio output between your

computer speakers and your phone. Audio output includes playing your voice messages. Click the

arrow to the right of the button to switch your audio output. If you do not have a sound device, the

speaker option may be disabled.

Call forwarding. If the FWD button is bold and has a phone icon to the left, it means you are

currently forwarding your calls. Hover your mouse over the button to display the forwarding number.

You can also click the arrow to quickly select one of your personal numbers (which you can set via

Tools > Options > My Numbers) as the forwarding number. Double-click the button to open the Call

Forwarding dialog, in which you can change or turn off call forwarding.

USING PERSONAL STATUSES

About Personal Status

Your personal status appears with your name in other ViewPoint users’ Extensions lists, letting your

colleagues know where you are and what you are doing. For example, setting your personal status to On

Vacation alerts other users not to call you on a critical issue.

Also, you can also use personal status as a quick way to change your call handling. For example, the Do

Not Disturb status sends your incoming calls directly to voicemail without ringing your phone.

Note: To change your own or another person’s personal status, you must have permission to do so. If

you cannot change your own or another user’s personal status according to the instructions in this

chapter, see your Wave system administrator.

To view the available personal statuses, click Configuration in the navigation bar, and then click

Personal Statuses: