Installation guide

Managing a queue’s audio recordings 2-79
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To create a voicemail greeting for a queue
1 Click the Audio \ Greetings tab in the Queue dialog.
2
Optionally, enter the Maximum size of greetings (minutes) for all voicemail greetings created
for the queue.
3 Click Add. The Greeting dialog opens.
Release 2.0 Service Pack 1
April 2011