Installation guide

Automatically recording queue calls 2-81
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
Note the following important information:
• In some locations, it is illegal to record a call without notifying the caller. If you are using
Wave in such a location, your queue’s Welcome prompt should inform callers that their
calls may be recorded. See “Using the Welcome prompt to inform callers that their calls
may be recorded” on page 2-78.
• If you expect to keep thousands of voice messages in the queue's mailbox you should
configure Wave to automatically archive call recordings out of the queue mailbox, and
then use the Archived Recording Browser instead of ViewPoint to manage and listen to
them. See Chapter 19 in the Wave Global Administrator Guide for instructions on
archiving recordings, and Appendix A in the Wave ViewPoint User Guide for instructions
on using the Archived Recording Browser.
To record a queue’s calls
1 Click the Recording tab in the Queue dialog.
2 Check
Automatically record queue calls.
Release 2.0 Service Pack 1
April 2011