Installation guide

Collecting queue statistics 2-85
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To define shifts for statistics display
1 Click the Statistics \ Shifts tab in the Queue dialog.
2
Click Add. The Shift dialog opens.
3 Enter the Start time and End time for the shift.
Note: The duration of a shift must be greater than the statistics period of the queue.
4 Click OK.
Release 2.0 Service Pack 1
April 2011