Installation guide

Directing calls to a queue 2-87
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To set up a menu choice in an auto attendant for a queue
1 In ViewPoint, open the Auto Attendants view and double-click the auto attendant from
which you want to offer callers a menu choice for a queue.
2 In the Auto Attendant dialog, click the Menu Choices tab.
3
Click Add. The Edit Menu Choice dialog opens.
Release 2.0 Service Pack 1
April 2011