Installation guide

Setting up a utility user for a queue 4-3
Chapter 4: Using Contacts and Call Rules with a Queue
Wave Contact Center Administrator Guide
Creating the utility user
For more about creating users, see Chapter 11 in the Wave Global Administrator Guide.
To create a utility user
1 If necessary, click the Administration tab in the Global Administrator Management
Console.
2 Click the User/Group Management icon, located in the PBX Administration section.
3 Log on to the User/Group Management applet, which opens in a remote access window.
Once you log on, the Users view opens.
4 Choose
File > New > User. The User dialog opens.
5 Give the user a
Last Name that identifies the queue for anyone transferring calls to it. For
example, “Sales.” Users who transfer calls to the queue will do so by transferring them to
this user’s extension.
6 Give the user an
Extension and Password.
You do not need to specify anything in the
Associated device section, since the utility user
does not have an associated phone.
Click
Release 2.0 Service Pack 1
April 2011