Installation guide

Managing agents’ status 6-23
Chapter 6: Supervising a Contact Center Queue
Wave Contact Center Administrator Guide
4 Double-click the queue in the Queues view to open the Queue dialog, and then click the
Agents tab.
5 Double-click the agent’s name in the
Agents in this queue list. The Agent dialog opens.
Release 2.0 Service Pack 1
April 2011