Installation guide

About the Contact Center Reporter 7-2
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Contact Center Reporter requirements
To run the Contact Center Reporter, you need the following:
• Microsoft Excel 2003 SP3 or higher must be installed on the ViewPoint PC.
• Wave permission to run reports. You must have the permission
Access Contact Center
Reporter
set to “Allow”. See Chapter 11 in the Wave Global Administrator Guide for
instructions on setting permissions.
• A Contact Center Reporter license is required to run all reports except those listed below.
The following reports are available with no licensing requirements on all systems:
• Call Log report
• Grouped Service Level report
• Outbound Call Comparison report
• Outbound Calls By Phone Number report
• Outbound Long Distance Summary report
• Call Transfer report
• Unanswered During Business Hours report
• User Call Trends report
• To avoid a potential error when running reports, you must obtain the following updates
from the Microsoft Download Center (www.microsoft.com/downloads) and install them
on the ViewPoint PC:
• KB955466 (Excel 2003 update)
• KB907417 (Office 2003 update)
Release 2.0 Service Pack 1
April 2011