Installation guide

Customizing Contact Center Reporter 7-11
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Customizing Contact Center Reporter
This section describes the following:
• Making a report Shared or Local. See page 7-11.
• Reporting on outbound Contact Center calls. See page 7-12.
• Reporting on internal calls. See page 7-12.
Making a report Shared or Local
Reports can be either shared or local, as follows:
•
Shared reports are stored on the Wave Server and can be run from any ViewPoint PC.
Shared reports are indicated in the Reporter dialog by (blank report) or (report with
data) in the Shared/Data column.
The default path for shared reports on the Wave Server is:
C:\Program Files\Vertical Wave Server\Reports
• Local reports are stored on the ViewPoint PC itself, and can only be run from that PC.
Local reports are indicated in the Reporter dialog by in the Shared/Data column.
The default path for local reports is:
C:\Program Files\Vertical Wave\ViewPoint\Reporter\Reports
The reports that come with Wave are all shared reports.
To share a local report
1 Select the report in the Reporter dialog.
2 Choose
File > Share.
After sharing a report, click the
Refresh button on the Reporter dialog toolbar to see the
shared report in the Reporter dialog.
Release 2.0 Service Pack 1
April 2011