Installation guide

Printing and scheduling reports with the Report Runner 7-14
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
To create a Report Runner shortcut to run the report
7 Create a desktop shortcut to the Report Runner, Tvrrun.exe . The default location for the
Report Runner is:
C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\Tvrrun.exe
For instructions on how to create a shortcut, see your Windows documentation.
To configure Report Runner options for the report
8 Right-click the new shortcut and choose Properties.
9 In the
Target field, enter the pathname of the XLS file you created previously after the
pathname of the Report Runner itself. (See page 7-15 for examples of how to use the
Target
field.)
10 Optionally, enter one or more of the following parameters:
•
-C. Sends the charted report results displayed on the Report tab to your default
printer.
•
-T. Sends the tabularized report results displayed on the Data tab to your default
printer.
•
-S <output file>. Prints the report to a file with the name and path that you
specify. If you enter
-S but do not specify an output filename and path, the new report
will overwrite the source XLS file each time the report is run.
Note: Do not use quotes around the output file path.
11 Click
OK.
To run the report using the Report Runner, click its desktop shortcut.
Note the following:
• If a report generates no data, the existing report will be cleared anyway, so you will no
longer see the data from the last time the report was run.
• The “Days” option in the template will be ignored if the period is “Today” or
“Yesterday.” In that case the day used will be the appropriate one for the period chosen.
Release 2.0 Service Pack 1
April 2011