Installation guide

Printing and scheduling reports with the Report Runner 7-15
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Examples: Report Runner shortcut Target fields
This example sends the charted results of the Wait by Outcome1 report to the printer:
C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\Wait by Outcome1.xls -C
This example sends both the charted and tabularized results of the Trunk Performance report to
the printer:
C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\Trunk Performance.xls -C -T
In this example, the source XLS file of the User Activity report is overwritten with the new
report results.
C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\User Activity.xls -S
In this example, the User Activity report is written to the file Fred_Sanders.xls in the Reports
directory. (Note that there are no quotes around the output file path.)
C:\Program Files\Vertical Wave\ViewPoint\Reporter\TVRRun\
Tvrrun.exe C:\Program Files\Vertical Wave\ViewPoint\Reporter\
Reports\User Activity.xls -S C:\Program Files\Vertical
Wave\ViewPoint\Reporter\Reports\Fred_Sanders.xls
Release 2.0 Service Pack 1
April 2011