Installation guide

Using the audio controls 1-6
Chapter 1: Introduction
Wave Contact Center Administrator Guide
To move forward and backward within the recording, drag the slider bar.
Importing audio files
You can import an audio file in WAV format to use for any Wave recording (greetings, voice
titles, and so on). Wave can import WAV files with a frequency of 8Khz, 11.025 Khz, 22.05 Khz,
or 44.1 Khz., as shown in the following table.
To import an audio file, click the
Import audio control.
Related reading
For information about this version of Wave ISM, including new features, known issues, and
other late-breaking information, see the Wave Contact Center Release Notes, available on
VConnect.
The following additional documents are included with the Wave Server in Acrobat format, and
can be found on VConnect.
Manuals
Wave Global Administrator Guide—Provides detailed instructions for all aspects of
configuring and managing the Wave Server and Wave ISM.
Wave Server Installation Guide—Provides detailed instructions for physically installing the
Wave Server and Wave ISM and performing initial system configuration.
Wave ISM System Recovery Guide—Describes how to use the Wave ISM System Recovery
Disk to restore your Wave Server to its original factory settings for emergency recovery.
Wave ViewPoint User Guide—Provides task-based instructions on how to use ViewPoint,
including call control, working from remote locations, participating in a contact center, and so
forth.
Release 2.0 Service Pack 1
April 2011