Installation guide

Available reports overview 7-16
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Running the Report Runner without a command line statement
If you run the file Tvrrun.exe without modifying its command line, the system opens a Help
topic that explains the Report Runner commands.
Available reports overview
You can produce the reports listed in the following table. For detailed examples of the reports, see
the sections referenced in the table.
Contact Center Reports
Name Description
Activity History by Agent
report
(see page 7-21)
Shows an agent's activity history by displaying a row for every change in agent
state and personal status, and how long the agent spent in each state and personal
status, for all the queues to which the agent belongs.
Activity History by Queue
report
(see page 7-23)
Shows a history of all of the agent activity in a queue by displaying a row for every
change in agent state and personal status, and how long each agent in the queue
spent in each state and personal status. Shows data for all agent activity in the
queue.
Agent by Queue and Skill
Configuration report
(see page 7-25)
Lists each agent, showing to which queues he or she belongs and which skills he or
she possesses.
Release 2.0 Service Pack 1
April 2011