Installation guide

Agent by Queue and Skill Configuration report 7-25
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Agent by Queue and Skill Configuration report
The Agent by Queue and Skill Configuration report lists each agent, the queues each agent
belongs to, and the skills the agent possesses
Setting options: Activity History by Queue report
There are no report options for this report, which reports on all agents, all queues, and all skills.
Reading the Activity History by Queue report
Release 2.0 Service Pack 1
April 2011