Installation guide

Average Wait Time and Call Volume by Time of Day report 7-33
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
•Offering
• No answer
• Active inbound
• Active outbound
• Dialing
For the exact breakdown of the time each agent spent in various agent states, click the Data
tab.
Average Wait Time and Call Volume by Time of Day report
The Average Wait Time and Call Volume by Time of Day report shows the average time that
callers waited and the average call volume for all inbound calls to a queue or workgroup,
displayed by time of day.
Reading the Avg Wait Time/Call Volume by Time of Day report
Release 2.0 Service Pack 1
April 2011