Installation guide

Call Log report 7-38
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
For a description of the Call Log columns, see Chapter 8 in the Wave ViewPoint User Guide.
Filtering Call Log data by column
To filter the report by column, click the arrow on any column header. From the drop-down list,
select the column entry that you want to display. The report shows only calls with that column
entry. Alternately, select
Custom to filter by more complex criteria.
Examples of using the filter include viewing the following:
• All calls with account code 55 (Account Code column)
• All inbound or all outbound calls (Direction column)
• All calls longer than 30 minutes (Duration column, select
Custom)
• All abandoned calls (Result column)
• All calls that were automatically recorded by the queue (Recorded by Queue column)
Release 2.0 Service Pack 1
April 2011