Installation guide

Call Result by Skill report 7-39
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Call Result by Skill report
The Call Result by Skill report shows comparative call results for all calls with skill
requirements. In the Report Options dialog you can select which skills to report on, and which
queues to include in the totals, in addition to the report period. This report allows setting various
thresholds on the Report Options tab in Excel that are colored on the Report and Data tabs if
those values exceed the thresholds you specify.
Reading the Call Result by Skill report
Release 2.0 Service Pack 1
April 2011