Installation guide

Call Summary report 7-41
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Call Summary report
Report tab
The Report tab displays the following information in a bar chart:
•
User. Each user who placed a call from an extension or a ViewPoint Group is labeled
along the x-axis of the report.
•
Number of calls. Total number of calls placed per user. Displayed as bars, and read
against the left y-axis of the report.
•
Average Duration (minutes). Average duration of each call. Displayed as a line, and read
against the right y-axis of the report.
Data tab
The Data tab displays the following information:
The Data tab of this report shows
Total Duration.
Release 2.0 Service Pack 1
April 2011