Installation guide

Call Transfer report 7-42
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Call Transfer report
This report shows how many calls were transferred during the reporting period, and to whom
the calls were transferred. You can report on all transferred calls, or on calls transferred by an
individual user, queue, or ViewPoint Group.
Setting options: Call Transfer report
The following options are available for this report:
• One of the following:
•
Queue. Queue to report on.
•
User. User to report on.
•
ViewPoint Group. Group to report on.
•
All calls. Report on all transferred calls.
•
Period. Time frame to report on. If you select Custom Date Range, you must also specify
the range’s
Start and End dates.
Release 2.0 Service Pack 1
April 2011