Installation guide

Call Transfer report 7-43
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Call Transfer report
Report tab
The Report tab displays the following information in a bar chart:
•
Transfer Target. Each party to whom a call was transferred is labeled along the x-axis of
the report.
•
Number of Transfers. Total number of transfers per transfer target. Displayed as bars, and
read against the left y-axis of the report.
Release 2.0 Service Pack 1
April 2011