Installation guide

Call Volume by Account Code report 7-46
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Call Volume by Account Code report
The Call Volume by Account Code report shows the inbound calls, total calls (inbound and
outbound), and talk time for all calls for which an agent entered an account code. This report is
useful for billing customers for service given to them over the phone or for tracking marketing
campaigns.
You can report on calls that used account codes from any of the following categories:
• All calls handled by a particular agent or other user
• All calls handled by a queue, regardless of the agent involved
• All calls system-wide
Reading the Call Volume by Account Code report
Release 2.0 Service Pack 1
April 2011