Installation guide

Custom Data report 7-51
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Custom Data report
The Custom Data report shows the total number and average talk time of inbound calls
involving a specific custom data variable for a user, queue, or for all calls.
For example, you could configure an auto attendant to set the “Product” custom variable to
“Apples” or “Oranges” based on the menu choice selected. You could then run this report to
show how many callers selected Apples versus Oranges, and the average length of those calls.
Setting options: Custom Data report
The following options are available for this report:
• One of the following:
•
Queue. Queue to report on.
•
User. User to report on.
•
All calls. Report on all calls, including calls involving agents in queues.
•
Custom Data. Custom data variable to report on.
•
Period. Time frame to report on from the drop-down list. If you select Custom Date
Range
, you must also specify the range’s Start and End dates.
Release 2.0 Service Pack 1
April 2011