Installation guide

Custom Data report 7-52
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Custom Data report
Report tab
The Report tab displays the following information in a stacked bar chart:
•
Variable setting. Each possible setting for the specified custom data variable is labeled
along the x-axis of the report.
•
Calls. Total number of calls that involved the specified custom data variable. Displayed
as bars, and read against the left y-axis of the report.
•
Talk Time. Average Talk Time (minutes) for calls that involved the specified custom data
variable. Displayed as a line, and read against the right y-axis of the report.
Release 2.0 Service Pack 1
April 2011