Installation guide

Grouped Service Level report 7-54
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Grouped Service Level report
Report tab
The Report tab displays the following information in a stacked bar chart:
•
Wait Time (sec). Wait times in 5-second intervals are labeled along the x-axis of the
report.
•
% of Calls. Percentage of the total number of calls per each 5-second wait time interval.
Displayed as bars, and read against the left y-axis of the report. The total number of calls
is displayed at the bottom of the report.
Release 2.0 Service Pack 1
April 2011