Installation guide

Outbound Call Comparison report 7-58
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Outbound Call Comparison report
The Outbound Call Comparison report separates your outbound calls into three categories:
In-state, Toll-free, and Other. The In-state and Toll-free categories depend on your settings in
the general Reporter Options dialog (see “Setting general Reporter options” on page 7-8).
Standard long-distance calls (calls made to non-free area codes) are included under “Other.”
Setting options: Outbound Call Comparison report
The following options are available for this report:
• One of the following:
•
Organization. Organization to report on.
•
All calls. Report on all outbound calls, including those involving Organizations.
•
Period. Time frame to report on. If you select Custom Date Range, you must specify the
range’s
Start and End dates.
Release 2.0 Service Pack 1
April 2011