Installation guide

Outbound Call Comparison report 7-59
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Outbound Call Comparison report
Report tab
The Report tab displays the following information in a bar chart:
•
Categories. Each category—In-state, Toll-free, and Other—is labeled along the x-axis of
the report.
•
Number of Calls. Total number of outbound calls per category. Displayed as bars, and
read against the left y-axis of the report.
•
Total Duration (minutes). Total duration of all outbound calls per category. Displayed as a
line, and read against the right y-axis of the report.
Release 2.0 Service Pack 1
April 2011