Installation guide

Outbound Calls by Phone Number report 7-60
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Outbound Calls by Phone Number report
This report counts the number and duration of outbound calls placed to a specified list of phone
number prefixes. Enter the prefixes in the
Number prefixes field in the Options dialog for this
report (separate prefixes with commas).
Note: If your prefixes overlap, a call can show up in more than one column. For example, if
you enter a prefix of 6 and another of 617, calls beginning with 617 will be counted in both
columns.
Setting options: Outbound Calls by Phone Number report
The following options are available for this report:
• One of the following:
•
Organization. Organization to report on.
•
All calls. Report on all outbound calls, including those involving Organizations.
•
Number prefixes. One or more phone number prefixes to report on. Use commas to
separate multiple prefixes.
•
Period. Time frame to report on from the drop-down list. If you select Custom Date
Range
, you must also specify the range’s Start and End dates.
Release 2.0 Service Pack 1
April 2011