Installation guide

Outbound Calls by Phone Number report 7-61
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Outbound Calls by Phone Number report
Report tab
The Report tab displays the following information in a stacked bar chart:
•
Number prefixes. Each prefix you selected to report on is labeled along the x-axis of the
report.
•
Number of Calls. Total number of outbound calls per prefix. Displayed as bars, and read
against the left y-axis of the report.
•
Total Duration (minutes). Total duration of all outbound calls per prefix. Displayed as a
line, and read against the right y-axis of the report.
Release 2.0 Service Pack 1
April 2011