Installation guide

Outbound Long Distance Summary report 7-64
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Data tab
The following fields appear on the Data tab of this report. Each is totaled at the bottom.
•
Interval. The time interval chosen.
•
Outbound calls. The total number of outbound trunk calls, long distance or otherwise.
Note that to count as an outbound call, a call must match the
Criteria for counting
outbound calls
defined in the Reporter Options dialog (see “Setting general Reporter
options” on page 7-8).
•
Long distance calls. The total number of long distance calls.
•
Duration. The total duration of long distance calls for each interval.
•
Cost. The total cost of long distance calls for each interval, based on the Cost per minute
and Cost interval in seconds data you entered.
Release 2.0 Service Pack 1
April 2011