Installation guide

Queue Call History Detail report 7-66
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Queue Comparison report
The Queue Comparison report compares the performance of all queues in terms of total number
of calls, average wait time, and the number of calls handled, sent to Voice Mail, abandoned,
redirected, and transferred out of the queue. For example, you can see how well the sales queue
is performing compared to the technical support queue.
Reading the Queue Comparison report
Report tab
The Report tab displays the following information in a stacked bar chart:
•
Queues. Each queue is labeled along the x-axis of the report.
•
Total Calls. Total number of calls handled per queue. Displayed as stacked bars, and read
against the left y-axis of the report.
Release 2.0 Service Pack 1
April 2011