Installation guide

Trunk Usage report 7-76
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Trunk Usage report
The following fields appear on the Chart or data tab of this report:
•
Interval. Displays as the x-axis of the report.
•
Total Duration. The total duration of all calls on the selected trunks for the interval.
Displays as stacked bars. Read against the left y-axis of the report.
•
All Trunks Busy Duration. The amount of time during the interval in which all selected
trunks were in use.
•
% Interval of All Trunks Busy. The total all busy time divided by the interval in hours.
• Number of Calls.
Release 2.0 Service Pack 1
April 2011