Installation guide

User Activity report 7-79
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
User Activity report
The User Activity report breaks down an agent’s time by activity in pie-chart form, showing
both total activity and activity by queue.The
Active Details pie chart appears only for agents in
Contact Center queues.
Setting options: User Activity report
The following options are available for this report:
•
Agent. Agent to report on.
•
Period. Time frame to report on. If you select Custom Date Range, you must also specify
the range’s
Start and End dates.
•
Hours. Enter the From and To times of day to report on. (This option is not available if
you specify a
Period of Today.)
•
Days. One or more days to report on. (This option is not available if you specify a Period
of
Today.)
Reading the User Activity report
Release 2.0 Service Pack 1
April 2011