Installation guide

User Call Trends report 7-81
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the User Call Trends report
Report tab
The Report tab displays the following information in a stacked bar chart:
•
Interval. Each interval in the reporting period is labeled along the x-axis of the report.
•
Calls. Total number of Inbound Calls and Outbound Calls per interval. Displayed as
stacked bars, and read against the left y-axis.
•
Talk Time. Average Talk Time Inbound (minutes) and Average Talk Time Outbound
(minutes) per interval. Displayed as two colored lines, and read against the right y-axis.
Release 2.0 Service Pack 1
April 2011