Installation guide

Wave database schema A-7
Appendix A: Creating Custom Reports
Wave Contact Center Administrator Guide
CallerIDType
The type of phone number used for the Caller ID number:
6 = Centrex number or Internal number (Internal if ServiceAccess-
Code is blank, otherwise Centrex)
CallerIDQ931Type
Whether phone number parsing rules were used:
0 = No
8 = Yes
ServiceAccessCode
Access code for the service used by the party. For outbound calls
this is the dialing service selected. For inbound calls this is the ser-
vice that received the call (if known).
CustomData
String containing any custom data written to the call for
third-party applications.
CallbackAddress
ID of a row in the Address table that describes the callback num-
ber the caller left.
PartyClass
Class value that represents what type of party this is:
1301 = User
0901 = Queue
0501 = Contact
AccountCode Account code sequence (if any) entered for this party.
PartyNumber
Sequence number (starting at 0) that determines the order the par-
ties entered the call.
ACDPartyNumber This feature is not currently supported.
WrapUpDuration The time an agent spent in wrap up after the call.
Name Description
Release 2.0 Service Pack 1
April 2011