Installation guide

Troubleshooting queue behavior using queue logs B-2
Appendix B: Troubleshooting Contact Center Queues
Wave Contact Center Administrator Guide
About queue log files
When enabled, queue logs are created on the Wave Server in the following location:
C:\Program Files\TeleVantage Server\Logs
Queue log files are incrementally named using the format TVQueue*.txt for example,
TVQueue1.txt, TVQueue2.txt, and so forth.
The maximum size of a queue log file is 4MB, and by default the maximum number of queue
log files is 20. When 20 4MB files have been created, the Server begins overwriting the old files
beginning with TVQueue1.txt.
To modify the maximum number of queue log files:
1 Add/Edit the following DWORD registration key on the Wave Server:
HKEY_LOCAL_MACHINE\SOFTWARE\Artisoft\TeleVantage\Server\Settings\Qu
eueNumLogs
2 Set the value to the number maximum queue log files to create before overwriting.
Viewing queue logs
You can open a queue log text file in Notepad or other text editor.
Release 2.0 Service Pack 1
April 2011