Installation guide

Creating a Contact Center queue 2-7
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
The Queues view
To create or edit a queue
1 If necessary, click the Administration tab in the Global Administrator Management
Console.
2 Click the User/Group Management icon, located in the PBX Administration section.
3 Log on to the User/Group Management applet, which opens in a remote access window.
Once you log on, open the Queues view by clicking its icon in the view bar.
Each queue that you create appears as a row in the view.
Click
Release 2.0 Service Pack 1
April 2011