Installation guide

Creating a Contact Center queue 2-9
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
4 To edit an existing queue, double-click its row in the Queues view. To create a new queue,
choose
File > New > Queue.
5 The Queue dialog opens.
The tasks that you can perform on the tabs in the Queue dialog are described in the rest of
the sections in this chapter.
Disk Usage
Amount of disk space (in megabytes) used by the queue’s audio
files, including voicemail and greetings.
Mailbox size How much space (in minutes) the queue’s voice mailbox has.
Greeting size
How much space (in minutes) is allocated to the queue for greet-
ings.
Comments Any comments about the queue
Column Description
Release 2.0 Service Pack 1
April 2011