Installation guide

Entering general information about a queue 2-10
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
Entering general information about a queue
To enter general information about a queue
1 Click the Queue tab in the Queue dialog.
2 Enter the following information for the queue:
•
Name. Give the queue a short name that will easily identify it, such as “Sales queue.”
When users transfer a call to this queue using ViewPoint, they will select it by name.
•
Extension. Enter an extension for the queue. Users can then transfer calls to the queue
by phone. The extension is generally not used by callers to dial the queue from an
auto attendant. Callers should reach the queue either by dialing a Direct Inward Dial
number or by making a choice on the auto attendant menu. See “Setting up a menu
choice for a queue” on page 2-86.
•
Password. Give the queue a unique numeric password. You will need to log in with
the password if you want to change the queue configuration or check the queue’s
voice messages when you are at a remote phone. For example, on a day when your
business is closed unexpectedly, you can call, log in, and change the queue’s
voicemail greeting so that callers are aware of the situation.
Reenter the password in the
Confirmation field.
Release 2.0 Service Pack 1
April 2011