Installation guide

Defining agents for a queue 2-18
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To set default agent permissions
1 Click the Agents \ Permission tab in the Queue dialog.
2 To set a default permission, click the
Value column in its row in the list, then select the
permission level you want from the drop-down list. For a description of the permissions
and permission levels, see “Agent permissions” on page 2-24.
3
Click OK to save the queue as you have defined it so far or go to the next section, “Adding
agents to a queue.”
Release 2.0 Service Pack 1
April 2011