Installation guide

Setting up the caller's hold experience 2-58
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To hold and park ringback for a queue
1 Click the Hold tab in the Queue dialog.
2 Check
Ring back if an agent leaves a call on hold or parked for over __ seconds, and enter
the number of seconds before ringback occurs.
3
Click OK to save the queue as you have defined it so far or go to the next section, “Offering
options while a caller is waiting on a queue.”
Release 2.0 Service Pack 1
April 2011