Installation guide

Setting up the caller's hold experience 2-61
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
To create a Hold prompt
1 Click the Hold \ Prompts tab in the Queue dialog. The tab shows existing Hold prompts in
the order that they play to the caller
.
2 Click Add. The Hold Prompt dialog opens.
Release 2.0 Service Pack 1
April 2011