Installation guide

Setting up a queue’s voice mailbox 2-71
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
8 Click the Validation tab to set up data validation for this caller data entry. For details, see
the next section.
9 Click
OK to return to the Caller Entry tab in the Queue dialog.
10
Click OK to save the queue as defined so far or go to the next section, “Validating caller data
entry.”
Validating caller data entry
The queue can validate the data or accept it exactly as the caller enters it. When you validate
data, you are checking it for accuracy.
To set up validation for data entry
1 Click the Caller Entry tab in the Queue dialog.
2
Click Add to add a new caller data entry, or select an existing caller data entry and then
click
Edit to add validation criteria.
3
Click the Validation tab in the Queue Entry dialog.
Release 2.0 Service Pack 1
April 2011