Installation guide

Managing a queue’s audio recordings 2-76
Chapter 2: Creating a Contact Center Queue
Wave Contact Center Administrator Guide
Recording a voice title for a queue
To record a voice title for a queue
1 Click the Audio \ Voice Title tab in the Queue dialog.
2 Use the audio controls to record the voice title. The voice title should be a short recording
of the queue’s name only. See “Using the audio controls” on page 1-5 for instructions.
3
Click OK to save the queue as defined so far or go to the next section, “Creating a Welcome
prompt for a queue.”
Release 2.0 Service Pack 1
April 2011