User guide

1-4
Contents
Wave ViewPoint User Guide
Sending a call to voicemail - - - - - - - - - - - - - - - - - - - - - - - - - 5-16
Playing a caller's name over your speakers - - - - - - - - - - - - - 5-16
Disconnecting a call while staying on the phone - - - - - - - - - - 5-16
Flagging a problem call to report later - - - - - - - - - - - - - - - - - 5-17
Incoming call indicators - - - - - - - - - - - - - - - - - - - - - - - - - 5-18
Sharing your Call Monitor folder - - - - - - - - - - - - - - - - - - - 5-19
Viewing shared calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-20
Chapter 6 Placing Calls in ViewPoint
Placing a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
Placing calls using the Dial bar - - - - - - - - - - - - - - - - - - - - - - - 6-2
Using the Place Call To dialog - - - - - - - - - - - - - - - - - - - - - - - - 6-3
Quick-dialing from ViewPoint folders - - - - - - - - - - - - - - - - - - - 6-6
Placing calls using drag-and-drop - - - - - - - - - - - - - - - - - - - - - 6-7
Placing calls using other contact managers - - - - - - - - - - - - - - 6-8
Checking a number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-8
Redialing numbers and returning calls - - - - - - - - - - - - - - - - 6-9
Creating conference calls - - - - - - - - - - - - - - - - - - - - - - - - - 6-9
Adding parties to a conference - - - - - - - - - - - - - - - - - - - - - - 6-10
Conferencing multiple active calls together - - - - - - - - - - - - - - 6-11
Ending a conference call - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-12
Supervising other users’ calls - - - - - - - - - - - - - - - - - - - - - 6-12
Using the ViewPoint Softphone - - - - - - - - - - - - - - - - - - - - 6-14
About the ViewPoint Softphone Dial Pad - - - - - - - - - - - - - - - 6-15
Placing calls using the ViewPoint Softphone - - - - - - - - - - - - - 6-16
Answering and handling calls using the ViewPoint Software - - 6-16
Using a remote phone - - - - - - - - - - - - - - - - - - - - - - - - - - 6-17
Using a remote phone with ViewPoint - - - - - - - - - - - - - - - - - 6-17
Using a remote phone without ViewPoint - - - - - - - - - - - - - - - 6-18
Chapter 7 Managing Voice Messages in ViewPoint
About managing voice messages in ViewPoint - - - - - - - - - - 7-1
The Messages folder - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2
Archiving voice messages and call recordings - - - - - - - - - - - - 7-3
Managing thousands of voice messages or call recordings - - - 7-4
Release 3.0
October 2012