User guide

Incoming call indicators 5-18
Chapter 5: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
To gather logs for all flagged calls
1. At a less busy time, run the Wave Problem Report Wizard from the Start menu by
choosing
All Programs > Vertical Wave ViewPoint > Wave Problem Report Wizard.
Note: Running the Problem Report Wizard from the Start menu picks up the appropriate
logs for any flagged calls across multiple ViewPoint sessions. You can also run the Wizard
from within ViewPoint by choosing Help > Report a Problem, but this will only gather the
logs for calls flagged during the current ViewPoint session.
2. Follow the onscreen instructions. On the second Wizard screen, deselect the
This
problem involved a specific call or message
checkbox.
Incoming call indicators
When you receive an incoming call, the Incoming Call Alert window opens, displaying the
caller’s name and number, if available. Optionally, your Wave administrator may specify up to
3 additional Call Monitor fields to be displayed in the Incoming Call Alert window, as in the
following example.
Note: In this version, a size restriction on the Incoming Call Alert window prevents it from
displaying all data for all 3 optional fields. If you manually resize the Incoming Call Alert
window, the new size will be retained when the window is displayed for subsequent calls. If the
Incoming Call Alert window displays only the caller name and number, you cannot resize it.
Click the icons in the popup to (from left to right) send the call to voicemail, send to voicemail
and screen the massage, or take the call.
If you have a phone that displays Caller ID, you can use it as an incoming call indicator.
Release 3.0
October 2012