User guide

Wave ViewPoint User Guide
Chapter 6
Placing Calls in ViewPoint
CHAPTER CONTENTS
Placing a call
ViewPoint provides the following ways for you to place calls:
• Placing calls using the Dial bar. See page 6-2.
• Using the Place Call To dialog. See page 6-3.
• Quick-dialing from ViewPoint folders. See page 6-6.
• Placing calls using drag-and-drop. See page 6-7.
• Placing calls using other contact managers. See page 6-8.
You can use any of these methods to place a call from a Wave phone (any phone physically
connected to a port on the Wave Server), a remote phone (any phone external to the Wave
system, for example a cell phone, home phone, or legacy PBX phone), or the ViewPoint
Softphone.
Note: Another way to place a call to a user is to double-click the user in the Extensions list.
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Checking a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Redialing numbers and returning calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Creating conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Supervising other users’ calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Using the ViewPoint Softphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Using a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Release 3.0
October 2012