User guide

Creating conference calls 6-10
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Adding parties to a conference
Use this procedure to start and build a conference call. The call is placed on hold while you are
adding new parties, but the parties already conferenced can continue to talk to each other.
1. Dial the first party and wait for an answer.
2. Click the call in the Call Monitor folder.
3. Choose
Actions > Conference. The Conference dialog opens.
4. Select the second party for the conference call or enter a phone number to dial, and then
click
OK. See “Placing a call” on page 6-1 for more information.
Note: If you have more than one active call when you choose the Conference command,
click the New Call tab in the Conference dialog to place the call.
5. While the call is ringing, the only option in the Conference dialog is
Cancel, which
disconnects the call:
After the call is answered, you are connected to the new party in a separate call. The
Conferencing dialog then presents the following options:
•
Complete. Click to add the new party to the conference call.
•
Cancel. Click to disconnect the new party’s call. You are returned to the conference
call.
6. Repeat steps 2-5 to add more parties to the conference.
Release 3.0
October 2012