User guide

Creating conference calls 6-11
Chapter 6: Placing Calls in ViewPoint
Wave ViewPoint User Guide
Adding parties to a conference using drag-and-drop
To drag and drop parties into a conference, you must have the Calls pane open in the Extensions
or Contacts folder, or the Phonebook pane open in the Call Monitor folder. For more
information, see “Adjusting the Phonebook Pane layout in the Call Monitor” on page 2-26 for
instructions.
Drag and drop parties to the conference as follows:
• Using the Calls Pane in the Extensions or Contacts folder, you can drag users or contacts
onto the active call in the Calls Pane to automatically add them as parties to the
conference. If you press Shift while you drag a user from the Extensions list, the
Conference dialog opens and provides further options.
• Using the Phonebook Pane in the Call Monitor folder, you can create a conference call by
pressing Shift and dragging and dropping a call, contact, or extension onto another call.
Note: For other drag-and-drop operations you can perform in ViewPoint, see “Dragging and
dropping items” on page 2-28.
Conferencing multiple active calls together
Use the following procedure when you have two or more separate existing calls that you want
to conference together with yourself. Note that you cannot conference two conference calls
together.
To conference separate existing calls together:
1. Select all the calls that you want to conference together. Press Ctrl on your computer
keyboard as you select multiple calls.
2. Choose
Actions > Conference. The selected calls are now conferenced with you.
Release 3.0
October 2012